Tracey brews new skills
and confidence 

Tracey was referred to BRC by her local Jobcentre Plus to get help and support with a CV and cover letter.

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She worked closely with Claire, one of our Employment Advisors, to develop a CV and cover letter to use when applying for jobs.

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One barrier was Tracey’s lack of digital skills, so Claire suggested Tracey join our Digital Skills taster course to build her skills and confidence using a computer and the internet. The course has helped Tracey to feel more confident using a computer and the internet to access information and services.   

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Since completing the course, Tracey has become a volunteer with BRC in the community café, serving drinks to other learners. Not only does she really enjoy it but she makes a good brew!

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This is what Tracey has to say:

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“Before joining BRC I lacked confidence and felt isolated. Thanks to the friendly staff at BRC, my confidence and self-belief have grown a lot. I have learnt new skills and really enjoy interacting with other people in the café. I feel more positive about the future.”